August 2022 - October 2022

·      Established a positive rapport within administration team, as well as staff, families, and teachers.

·      Partnered with teachers as a support and guide in the classroom setting for elevated curriculum implementation.

·      Cultivated organizational strategies in the classroom setting.

·      Observed classroom environment and supported teachers in tailoring lesson plans for differentiated learning experiences.

·      Supported school environment in daily schedule prioritization.

·      Maintained licensing standards according to State and facility policies.

·      Partnered with administration team for future planning and success of school goals.

April 2021 - August 2022

·      Managed school operations: budget forecasting, vendor relations, strategic enrollment targets, staff and student records.

·      Utilized various CRM, HCM, and business software for operations.

·      Developed teachers and school leaders in effective curriculum implementation using various learning styles and training mediums.

·      Cultivated positive relationships with families and community to meet customer need and increase enrollment opportunities.

·      Successfully managed competing projects within firm deadlines for business and educational goals.

·      Collaborated with HRBP and internal teams in recruitment and onboarding.

·      Analyzed market assessments to improve customer experience and create strategies for continuous improvement.

·      Strong focus on budget projections to effectively control/monitor expenses and revenue.

January 2016 - April 2021

·      Supported teachers in progressive and economical educational approaches for high-fidelity student experiences, exceeding program goals.

·      Cultivated unity and culture through team-driven projects.

·      Served on a collaborative Virtual Learning Team creating comprehensive company-wide lesson plans for students ages 2-5 years.

·      Designed strategic processes for effective and consistent curriculum implementation utilized in marketing and training initiatives.

·      Cultivated quality connections with customers focusing on aligned needs and services during tours and virtual meetings.

·      Built strong partnerships with vendors creating additional revenue streams year-over-year.

·      Discovered and created unique opportunities to partner with stakeholders and add value to the program: community alliances, training.

·      Managed school operations: account management, project planning, vendor relations, enrollment targets, State and facility licensing guidelines.

December 2006 - January 2016

·      Planned and implemented detailed, standards-aligned lesson plans.

·      Celebrated an inclusive classroom environment with differentiated learning experiences.

·      Encouraged independent decision-making, curiosity, and language development.

·      Welcomed Diversity, Inclusion, and Belonging through family events, and cultural focuses.

·      Promoted open communication and parent involvement through various mediums.

·      Cultivated an experiential classroom with hands-on, inquiry-based learning.

·      Maintained and improved upon brand standards.

·      Mentored fellow educators new and experienced in curriculum implementation.

January 2024 - Present

·       Cultivated collaborative school culture by fostering positive communication initiatives and accountability with families, staff, and regional leadership.

·       Identified and addressed customer pain points within the first month and made measurable improvements in retention, customer acquisition, and program quality.

·       Implemented community involvement and marketing campaigns to drive organic lead generation and customer engagement.

·       Prioritized recruitment efforts to stabilize the success of the business utilizing Greenhouse recruitment software and BrightHire AI as resources.

·       Stabilized retention via investment in staff, supportive communication and increased morale efforts.

·       Gradual and steady increase in enrollment via customer discovery, positive engagement and lead nurturing.

·       Managed comprehensive customer data, customer communications, leads, and opportunities in the Salesforce platform.

·       Monitored financial accounts using the SmartCare CRM software.

·       Observed opportunities for service upsell of enrichment programs.

·       Increased educational quality standards by tracking progress of students and staff via effective use of LMS, Transparent Classroom and Altitude.

·       Analyzed business performance across the organization by utilizing metrics in Power BI and Salesforce.